Refund policy

At Eltro.online, we believe clothing is more than a daily necessity — it is an expression of personal style, comfort, confidence, and lifestyle. Our collection of women’s polo shirts and women’s sleep dresses is designed to provide customers with versatile wardrobe choices that combine elegance, relaxation, and everyday practicality.

We understand that purchasing apparel online may involve considerations such as sizing, fit, fabric feel, color appearance, and personal preference. This Return and Refund Policy explains the terms and procedures regarding returns, refunds, exchanges, and product concerns for purchases made through:

Website: https://www.eltro.online/

Our goal is to provide a smooth and transparent shopping experience while ensuring returned clothing items meet appropriate quality and hygiene standards.

Company Information

Company Name:
Churchill Downs Inc

Business Address:
600 N Hurstbourne Pkwy
Louisville, KY 40222-5389
United States

Return Address:
600 N Hurstbourne Pkwy
Louisville, KY 40222-5389
United States

Contact Person:
SHAKAYLA MONIQUE ANDREWS

Email:
[email protected]

Eltro.online seeks to maintain responsible online retail practices consistent with applicable Kentucky consumer protection standards, including requirements designed to prevent unfair, false, misleading, or deceptive business practices.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, the following conditions must be satisfied:

  • The clothing item must be unused and unworn;
  • The product must remain in its original condition;
  • All tags, labels, and packaging should remain attached when applicable;
  • The item must not have stains, odors, damage, or signs of washing;
  • Proof of purchase must be provided.

Because apparel products are personal-use items, returned merchandise must meet cleanliness and resale requirements.

2. Eligible Apparel Returns

Eltro.online specializes in women’s clothing, including:

  • Women’s polo shirts;
  • Women’s sleep dresses;
  • Casual wardrobe essentials;
  • Comfortable everyday apparel.

Customers are encouraged to carefully review:

  • Size charts;
  • Product measurements;
  • Fabric descriptions;
  • Color information;
  • Care instructions.

Minor differences may occur due to:

  • Screen display settings;
  • Lighting conditions;
  • Fabric characteristics;
  • Manufacturing variations.

3. Clothing Hygiene Requirements

For health and safety reasons, returned clothing may not be accepted if it has:

  • Been worn for extended periods;
  • Been washed;
  • Makeup, perfume, or cosmetic residue;
  • Pet hair;
  • Stains;
  • Alterations;
  • Strong odors.

Customers should try clothing carefully and keep original packaging until they decide whether to keep the item.

4. Damaged or Defective Products

Although we carefully inspect products before shipment, unexpected issues may occasionally occur.

If your order arrives with:

  • Fabric defects;
  • Damaged stitching;
  • Broken buttons or closures;
  • Incorrect products;
  • Missing items;
  • Shipping damage;

please contact our customer service team as soon as possible.

Please provide:

  • Order number;
  • Customer name;
  • Description of the problem;
  • Photos of the product;
  • Photos of packaging if available.

After review, Eltro.online may provide:

  • Replacement products;
  • Refunds;
  • Store credit;
  • Other appropriate solutions.

5. Incorrect Orders

If you receive an item different from your original order, please contact us.

Examples include:

  • Wrong size shipped;
  • Incorrect color;
  • Different style received;
  • Missing products.

Our team will review your order information and assist with correction.

6. Size and Preference-Based Returns

Customers may request a return because:

  • The size does not fit as expected;
  • The style is not suitable;
  • The fabric preference differs;
  • The customer changes their mind.

Preference-based returns may be accepted when:

  • The item is unused;
  • The product remains complete;
  • Original packaging is included.

Customers may be responsible for return shipping costs for preference-based returns.

7. Return Request Process

Customers must contact Eltro.online before returning products.

Return requests should be sent to:

Email: [email protected]

Please include:

  • Order number;
  • Customer name;
  • Product name;
  • Reason for return;
  • Supporting photos if needed.

Customers should wait for approval before shipping items back.

8. Return Address

Approved returns should be shipped to:

Churchill Downs Inc
600 N Hurstbourne Pkwy
Louisville, KY 40222-5389
United States

9. Refund Processing

Once returned items are received and inspected, approved refunds will be processed.

Refunds will generally be issued to the original payment method.

Processing times may vary depending on:

  • Payment providers;
  • Banking institutions;
  • Credit card companies;
  • Financial processing schedules.

10. Shipping Fee Refunds

Original shipping fees are generally non-refundable unless:

  • The wrong item was shipped;
  • The product arrived defective;
  • The issue was caused by an error from Eltro.online.

11. Order Cancellation

Customers may request cancellation shortly after placing an order.

Cancellation requests cannot always be guaranteed after:

  • Payment confirmation;
  • Order processing;
  • Packaging;
  • Shipment preparation.

If cancellation is unavailable, customers may request a return after delivery.

12. Policy Updates

Eltro.online reserves the right to update this Return and Refund Policy when necessary.

Updates may be made due to:

  • Business improvements;
  • Product changes;
  • Customer service improvements;
  • Legal requirements.

The latest published version will apply to future purchases.